ARES Event Debriefing


Overview of debriefing

Within the Amateur Radio Emergency Service there are many "opportunities" to experience situations that we would not normally encounter. Some of these experiences, especially during training and public service events, can be very enjoyable and rewarding. Some, such as during floods, major fires, tornados and events like September 11, 2001 in New York City are far less than enjoyable, but can still be very rewarding.

In both environments we need to debrief ourselves to accomplish several objectives. During all events we need to asses our effectiveness and determine how we can improve. This serves to help focus our training in areas that need the most work and insures we compliment ourselves on the areas done well. During/after stressful events it is very important that we continually monitor our own stress levels and those of the people we are working with. In doing this we maximize the effectiveness of our unit and identify jobs that need people rotated out of before stress levels become critical.

To adequately handle this discussion the subject has been divided into three portions:

  • Tactical Debriefing - needed in all events
  • Emotional Debriefing - needed in stressful events
  • Family Briefing - needs to be covered before major events

Tactical Debriefings

Most of us view tactical debriefing as something done as an after thought or something we do to get it out of the way. If you instead look at debriefing as a learning tool that will improve your effectiveness and that of your unit, it will serve you well.

One approach to debriefing is to answer the following questions in as much detail as is reasonable:

  1. What was our mission/goal - exactly what were we there to accomplish?
  2. For the communication, did we have a clear definition of who we were to communicate with and what the likely traffic would be?
  3. Did we accomplish our mission/goal?
  4. What did we do correctly (list everything)?
  5. What did we do that was beyond expectations?
    • If nothing was beyond expectations, why not?
      • Were the expectations unreasonably high?
      • Did we not have enthusiastic participants?
      • Were we lazy?
  6. What items did not meet expectations?
    • How can we improve on those items?
  7. What specific training items do we now have a need for?
  8. Other than the training items, what else needs improvement?
  9. Were there any "surprises" and why did they surprise us?

It is very important that every ARES operator in the event have input to the debriefing. The reasons are simple. First, many times one persons comment sparks yet another thought from someone else. Second, no one can observe everything that happens, you need everyones observations to be complete.

If you are unable to attend the formal debriefing or if the incident is multiple day and you wish to capture your input a sample online debriefing input form has been created. Contact your EC or DEC to see about implimenting this process.

Emotional Debriefing

The American Red Cross has some thoughts on stress induced during disasters that are included here for your information.

Police psychologists talk a lot about "critical incidents," but what exactly is one? A a critical incident is an occurrence that is one or more of the following: [a) Sudden and unexpected [b) perceived as life-threatening [c) overwhelming [d) disrupted sense of control [e) disrupted basic assumptions and beliefs [f) resulted in physical and/ or emotional loss

Physical reactions to critical incidents can include: [a) headaches [b) exhaustion [c) sleep disturbances [d) appetite disruptions [e) "nervous stomach"

Behavioral reactions to critical incidents can include: [a) hyperactivity [b) being easily startled [c) withdrawing or isolating oneself [d) periodic underactivity

Psychological reactions to critical incidents can include: [a) anger [b) self-blame [c) fear [d) anxiety ea) depression [f) oversensitivity [g) emotional numbness [h) having a heightened sense of danger [i) flashbacks [j) preoccupation with the incident [k) feeling that these emotions are "wimpy"

To minimize the effects of event related stress we need to provide emotional debriefings. These debriefings must be an organized, open discussion that takes place after a serious and emotionally taxing event. Its purpose is to provide a forum in which emergency workers can release their stress. This is not an investigation or an interrogation, nor is it a tactical debriefing. Rather, it is an open, constructive means by which emergency workers can openly express their emotions. When appropriate, trained professionals may take part. They can offer concrete suggestions for ways of overcoming the stress related to the incident.

The concept behind these debriefings is to encourage free expression of thoughts, fears, and concerns in a supportive group environment without losing status among one's peers. In fact, debriefings are much more successful and the feedback more positive when peer support personnel are more active. The debriefing process allows individuals to gain insight and reframe the event in a different perspective. As short-term initial intervention, it often aids in preventing some of the long-term cumulative effects caused by traumatic incidents.

All debriefings must be confidential and provide an opportunity for educating emergency service workers on stress responses, as well as letting those involved know that they are not alone in their thoughts and feelings.

What can I do?

Stress reduction begins with an evaluation of one's life. Taking a close look at your life and the things that you can control will help with your evaluation. Here are some ways you can reduce stress in your life:

  1. Don't make any life altering changes.
  2. Get plenty of rest.
  3. Rather than jumping out of bed and rushing to start your day, plan to get up 15 minutes earlier each morning and take time to meditate. Beginning this way provides a foundation for the rest of the day.
  4. Structure your time - keep busy.
  5. Do make as many daily decisions as possible which will give you a feeling of control over your life, i.e., if someone asks you what you want to eat - answer them even if you're not sure.
  6. At regular intervals live in the present moment. Anxiety increases when we brood about a past event or fret about a future obligation.
  7. Do things that feel good to you.
  8. Approach a stressful event with a positive attitude and it will boost your energy.
  9. You're normal and having normal reactions - don't label yourself crazy.
  10. Talk to people - talk is the most healing medicine.
  11. Help your co-workers as much as possible by sharing feelings and checking out how they are doing.
  12. Give yourself permission to feel rotten and share your feelings with others.
  13. Keep a journal; write your way through those sleepless hours.
  14. Realize those around you are also under stress.
  15. Be aware of numbing the pain with overuse of drugs or alcohol; you don't need to complicate this with a substance abuse problem.
  16. Reach out - people do care.
  17. Maintain as normal a schedule as possible.
  18. Spend time with others.
  19. Remember, you get to make mistakes in life. Strive for excellence but don't be too hard on yourself if you do not attain it every time.
  20. Give yourself some credit. Each day take a moment to give yourself a pat on the back for all the things that you do.
  21. Take the time each day to create peaceful images in your mind. During your workday, occasionally pause to imagine yourself in a tranquil setting.
  22. Eat well-balanced and regular meals (even if you don't feel like it).
  23. Change your eating environment. Get out of the office and enjoy your meal in the park. Occasionally eat by yourself in silence. Eat slowly, and enjoy yourself.
  24. Observe your breathing. When we are relaxed, our breathing is slow and even. However, when we are anxious or upset, we tend to breathe irregularly.
  25. Take a brisk walk. Exercise burns off the excess adrenaline that fuels feelings of anxiety and stress.
  26. Practice hospitality. Greet people with a smile; this will make others feel good and in turn, it will give you a deep sense of ease, calm, and peace.
  27. Just say no. You don't have to accept every project, every invitation to become involved, and every opportunity to attend a meeting.
  28. Walk in someone else's shoes. Try to see a conflict or difference of opinion from another person's point of view.
  29. Don't bring work problems home or home problems to work. When you pull into the driveway, take a minute to orient yourself to being with your family and entering your home.

Most of us aren't able to get rid of all the stress in our busy lives. However, by finding ways to cope with and reduce stress and keeping your life simple, you can begin to start sorting out what really matters in your life.

Family Briefing

One item that few of us remember is that our family will be affected by our experiences during emergencies. The easiest way to minimize adverse effects on our families is to insure they understand before the event that we will need their help and understanding after major traumatical events we may be called upon to work.

A good source for information they can easily understand is the American Red Cross. They have extensive amounts of helpful information you can get. The most important information for your family is included here.

Specific things the family can do to help are:

  • Listen carefully.
  • Spend time with the traumatized person.
  • Offer your assistance and a listening ear if they have not asked for help.
  • Reassure them that they are safe.
  • Help them with everyday tasks like cleaning, cooking, caring for the family, minding children.
  • Give them some private time.
  • Don't take their anger or other feelings personally.
  • Don't tell them that they are "lucky it wasn't worse" - traumatized people are not consoled by those statements. Instead, tell them that you are sorry such an event has occurred and you want to understand and assist them.